Refund policy

Return and Exchange Policy

Deluxe Scents by Romina DBA "Deli Ambience" Return and Exchange Policy relies upon various components, including, the kind of item acquired, and the time passed since the date of procurement.

In particular, Deli Ambience Policy is a follow:

Diffusers - You may return any diffusers for any reason whatsoever within 30 days of your date of purchase, or the date you receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable, and customer is responsible for return shipping. The diffuser must be unused and still in its original packaging with all parts and accessories.

Oils - You may return any of our oils for any reason whatsoever within 30 days of your date of purchase, or the date you receive the oil, whichever is later, for a refund as long as the oil bottle is sealed and unopened. Shipping costs are non-refundable, and customer is responsible for return shipping.

Customer may exchange any of our oils for any reason whatsoever within 30 days of your date of purchase, or the date you receive the oil, whichever is later, for an exchange for another Deluxe Scents by Romina oil of equal or lesser value as long as the oil bottle is sealed and unopened. Customer is responsible for all shipping costs associated with the exchange.

Unfortunately, once the seal is broken or the oil bottle is opened, the sale is final.

Installation and Service Fees - Installation and service fees are non-refundable.

Promotion/Discount/Sale Items - All promotional items, discounted items and sale items are final sale. This includes flash sales, monthly subscription items and promotional offers.

Shipping - Customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories and documentation that were included when you received it.

 

How to Return an Item

To return an item to Deluxe Scents by Romina, please send back the product in its original packaging. Remember, it is your responsibility to pack the product safely. Using trackable shipping is highly recommended, as Deluxe Scents by Romina is not responsible for any lost or damaged packages. Once the product has been received and has passed inspection, please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange, whichever the case may be.